How can we help?

Email support@fawnzee.com. We usually reply within 2 business days, in English or Spanish.

Contact us

Fawnzee is a service of Behind the Scenes with Chris LLC, California.

Help with a booking

Open the booking in the app and tap Get help. It starts an email to us with the booking’s reference already in it.

A problem at your event

If something went wrong, open the booking and tap Report a problem within 48 hours after your event. Under Payment Protection, the vendor isn’t paid while we look into it.

Delete your account

In the app, go to Account → Privacy & data → Delete account. Before you confirm, the app shows what happens to your bookings and what we keep. How deleting your account works

Get a copy of your data

In the app, go to Account → Privacy & data → Get a copy of my data, or email us from the address on your account. We send it within 45 days.

Help for vendors

Questions about your profile, offers, payouts or a booking? Email us from the address on your Fawnzee account and tell us your business name.

Notice for California users

Under California Civil Code section 1789.3, California users are entitled to this notice:

  • Who provides the service: Behind the Scenes with Chris LLC, which runs Fawnzee. Our contact details are under Contact us.
  • Charges: Clients pay us no fee to use Fawnzee: the price you agree with a vendor is the price you pay. Vendors pay the commission in the Vendor Agreement.
  • Complaints and questions: Write to us first at support@fawnzee.com. You can also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs. The Department’s Consumer Information Center takes complaints in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, and by phone at (800) 952-5210 (TTY: 711 or 1-800-735-2929).