Delete your account
You can delete your Fawnzee account at any time, in the app or by email.
In the app
- Open Fawnzee and go to Account.
- Tap Privacy & data, then Delete account.
- Read what will happen, choose Delete now or Delete after my bookings, and confirm. If you signed in a while ago, the app asks you to sign in again first.
By email
Email support@fawnzee.com from the address on your account and ask us to delete it. We confirm it’s you, then delete it within 45 days.
What happens
- Your open requests and offers are withdrawn. With Delete now, your upcoming events are cancelled; with Delete after my bookings, your bookings go ahead as planned and your account is deleted after them.
- With Delete now, a booking is cancelled under the vendor’s cancellation policy, and any refund goes back to your card. If cancelling would cost you money, the app asks you to cancel that event first or wait until after it.
- You leave the events you help plan.
- Vendors: money held for past events is still paid out on its dates. Your Stripe account closes after your last payouts, any money you owe and the dispute window (120 days after your last event).
What we keep
We keep some records after an account is deleted, because the law requires it or to handle payments, disputes, fraud and safety, such as signed contracts, signatures and payment records. Before you confirm, the app lists each one and how long it’s kept. Everything else is deleted or no longer identifies you.